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ABOUT US

Introduction

RUMORTH is registered in Kenya as a Limited Company. The Company has over the years built an enviable reputation in the following: - In-house laundry services, Commercial cleaning Services, Environment management services, Sanitation, etc The company enjoys a large pool of repeat customers from quality and hygiene- conscious clientele, made up of sophisticated, demanding and widely travelled sections of society. These Client segments, includes a number of major hospitals, government institutions, five-star hotels, etc with whom we have enjoyed providing some of the above mentioned services Our superior customer care and affordable quality services have earned the Company a steady growth in market share over the years in spite of the stiff competition in the sector.

Our In-House Laundry Services Include:
1. Good Housekeeping practices
2. Proper Handling, Usage & Storage of Chemicals
3. Standard operating procedures (Linen handling, sorting, disinfecting, Cleaning, etc)
Our cleaning and management concept is pegged to international standards at recognized BICS {British Institution of Cleaning Science Standards}. This includes primary responsibilities, which are generally found in laundering & cleaning services as well as other security measures such as planning and control.

Background

Our Management Team

RUMORTH GROUP OF COMPANIES LTD (RGC) is an indigenous –owned Kenyan Company registered in the year June 2004 as Rumorth East Africa Ltd and in the year 2009, changed name to Rumorth Group of Companies Ltd (RGC).
As a socially responsible corporate, the Company has immensely contributed towards the development of a broad field of stakeholder communities including; Company employees; clients; the government and the society at large.
Our social responsibility culture informs our compliance with all rules, standards and regulations governing the industry.
Towards this end RGC holds certificates and licenses issued by an array of regulatory agencies including; the National Environmental Management Authority (NEMA); the Kenya Revenue Authority (KRA);Kenya Bureau of Standards(KEBS); and The Nairobi City Council (N.C.C).
Our employees benefit from competitive terms of service over and above making statutory remittances to NSSF and NHIF.
Project Management System
The project management system tool applied is ISO 9001:2008. It specifies requirements for quality management system that we use for our internal applications. It also focuses on the effectiveness of the quality management system in meeting customer requirements.
We have established objectives and processes necessary to deliver results in accordance with customer requirements and the organization’s policies.
We have implemented the processes and put in place checks to monitor and measure the processes and product against policies, objectives and requirements for the product and report results. We take actions to continually improve process performance.
The organization conducts internal audits at planned intervals to determine whether the quality management system conforms to the product realization process in accordance with the planned arrangements and to the requirements of the International Standard and to the quality management system requirements established by our organization.
Our IT Department is well equipped with managed accounting system of QuickBooks Professional 2010 and Java Based inventory system that add value to our management system.
Customer Relations
Our organization has effective communication arrangements with customers in relation to:
Product information
Enquiries, contracts or order handling, including amendments
Customer feedback, including customer complaints
Vision:
To be a profitable market-driven business maintaining real growth while creating prosperity through the provision of a diversified range of products and services to the benefit of the society and its environs.
Mission Statement:
To be a market leader in the world of detergency, cleaning and sanitation, respected for our professionalism, quality and integrity.
Our Core Values, Our Strengths
• Customer Satisfaction
• Quality
• Integrity
• Reliability
• Skilled Workforce able to work with minimum supervision
• Environmental friendliness & consciousness
• Social Responsibility
• Flexibility
• Innovativeness/Creativity
• Team Work
• Staff Welfare
• Change Consciousness

IN-HOUSE LAUNDRY SERVICES


Basic steps of the laundry operation:
1.0 Collecting soiled linens from wards
Nurses will be provided with plastic polythene bags in three different colors for proper categorization of linen as follows:-
1.1 Used Linen
Non Fouled-Linen used but not fouled by body fluids. The linen must be placed in a white linen bag for laundering.
Soiled and fouled Linen soiled by vomit, feaces, blood and pus and any bodily secretions must be first sluiced, then placed in a water soluble bag and then into a red linen bag for laundering. If insufficient red bags are available then soiled or fouled linen should be placed in a hot water soluble bag then into a white linen bag.
Theatre Linen- must be placed in green outer bags, if soiled, should be sluiced and placed in alginate bags.
1.2 Infected Linen
Linen used by patients already subject to infectious precautions (isolation) must be placed into a red water soluble bag and then into a red linen bag. Linen contaminated with cytotoxic waste must be placed into a water soluble bag and then into a red linen bag to go to the laundry.
1.3 Infested Linen
Linen must be placed into a water soluble bag and then into a red linen bag.
1.4 Patients own Laundry (OPTIONAL DEPENDING ON INSTITUITION)
When dealing with patients’ own ‘soiled ‘clothing i.e., covered in urine, vomit or feaces, linen should be placed in a water soluble alginate bag and then a green patient property bag. Hand the bag of clothing to the patients’ relative or career with clear instructions to put the red water soluble bag and contents in their domestic washing machine. Relatives/careers should be advised to set the washing machine at the temperature required to dissolve the bag (60 degrees) and that failure to do so could damage the machine.
Staff may also consider disposing of heavily soiled linen after discussion with the patient and their relative/ career to gain their consent. This must be documented by staff.
1.5 Frequency of linen change
Hospital linen must be changed and laundered between patients and when visibly soiled. The frequency of change will depend on the individual case e.g. daily for patient’s isolation or immediately if fouled.
1.6 Rejected Linen (NOT PROPERLY CLEANED)
Linen which is (or thought to be) contaminated must not be used and must be returned to the laundry for re-processing as rejected linen. All rejected linen must be placed in a pink plastic ‘rejected linen’ bag. With details of the Ward Number, bed number, etc.
2. Transporting soiled linens to the laundry
• Once the linens have been categorized and sluiced if necessary, they are kept in the provided bags and properly secured.
• The Heavily soiled and infectious linen are put together in one trolley and transported to the laundry.
• The other linens are also properly secured in the relevant bags and arranged in the trolleys & transported to the laundry.
• No linen should be kept on the floors or on the trolley wheels. NOTE:
Soiled damp linens should be washed promptly and not allowed to sit in trolleys, carts or chutes for long periods (to avoid mold and mildew growth).
3. Sorting
Wear gloves when handling soiled linen. All linens should be opened up fully to look for stains and to shake out any loose items/soils wrapped up in the linen. Sort linens by load type and by degree of soiling.

4. Washer Loading
If you have a scale in the laundry (this is preferred), weigh out each load to within 90 to 100% of the recommended load. Do not overfill a machine or the quality of wash will suffer. Under -filled loads waste money and time.
5. Washing
• Select the appropriate washing machine program for the type of load in the washer and select the appropriate dispenser program number.
• Stagger the starting times of the washers at least 3 to 5 minutes apart (If you have many washing machines)
• The pre-wash should include disinfecting, followed by the main wash
6. Extracting
Linens should be only slightly damp after the wash cycle is completed. If there is water dripping from the linens, contact the maintenance department to reset the extractor time
7. Drying

Lint filters should be cleaned at least once per day or as specified by the manufacturer. Dry linens as soon as the washer is finished. Do not mix load types in the dryer.
Do not over-dry linens; use a cool down tumbling period to minimize wrinkles. Do not leave linens in the dryer overnight.
8. Finishing/ironing
Only feed linens at the proper moisture level through flatwork ironers. Keep the ironer clean and do not iron dirty linens.
9. Folding
Linens should be folded immediately after drying or ironing to minimize wrinkles. The person doing the folding should look for stains, excessive wear or tears and sort out these linens for additional treatment. Do not send an unacceptable piece of linen to a ward before repair or repeating the wash.
10. Storing
Let the linens rest for a day before using. This will increase linen life and decrease wrinkles. Arrange them well in the laundry store shelves after folding nicely, properly according to ward names or number. 11. Transferring linens to use area.
Keep the clean and folded linens off the floor. Do not jam a stack of linens into the ward attendant carts or onto shelves (may tear or wrinkle them).
12. Miscellaneous
Inventory – try to keep 1 to 2 pairs of linen on hand. Having to strip wards to collect soiled linens to begin washing is a waste of labor and prevents the linens from resting. Take inventory every couple months and replace linens as needed for maintenance.
Use spring loaded cart inserts to keep the linens within reach of the workers. Keep the inserts and the carts cleaned regularly (especially the bottoms). If possible, have carts designated for dirty linens and separate carts for clean linen.
Keep an adequate supply of rags in the laundry and on the room attendant carts, so workers will not be tempted to use good linens where they may be ruined.
Keep the floor of the laundry swept to discourage ants from being attracted to pieces of food dropped from the linens during sorting. The laundry floor should be cleaned & disinfected regularly.
13. Linen Care
Torn linens are repaired in one of the laundry rooms to avoid the increase on the torn area.
BASIC LAUNDRY DETERGENTS & DISINFECTANTS

BASIC LAUNDRY DETERGENTS & DISINFECTANTS

PRODUCT DESCRIPTION USE

REQUIREMENTS FOR EFFECTIVE IN-HOUSE LAUNDRY SERVICES

• Availability of water
• Laundry machines, extractors & dryers in good working condition
• Availability of trolleys
• Shelving in the laundry for holding clean & dry linen before distributing to the respective wards
• Provision for sluicing in the wards by nurses or a sluicing laundry machine
• Alginate bags (Optional Depending on institution’s budget)